Privacy Policy
Last updated: June 2026 · Equistone Sdn. Bhd.
This Privacy Policy describes how Equistone Sdn. Bhd. collects, uses, stores, and discloses your personal data when you access or use our application (the "App"). By using the App, you consent to the practices described in this policy.
We are committed to protecting your personal data in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This policy applies to all users of our App and related services.
Privacy Policy
Collection of Personal Data
We may collect the following categories of personal data:
- Identity data: full name, NRIC/MyKad number, date of birth, gender.
- Contact data: email address, telephone number, mailing address.
- Health and medical data submitted through the App.
- Usage data: login activity, IP address, browser type, and device information.
- Transaction and billing data related to clinic services.
Use of Personal Data
Your personal data is collected and used for the following purposes:
- To register and manage your account on the App.
- To provide, operate, and improve our clinic management services.
- To process billing, invoicing, and LHDN e-Invoice submissions.
- To send appointment reminders, notifications, and service updates.
- To comply with applicable Malaysian laws and regulatory requirements.
Data Protection & Security
The Company employs industry-standard measures — including encryption, access controls, and secure storage — to safeguard your personal data. Information is retained only as long as necessary to fulfill legal or business obligations, in accordance with the PDPA 2010.
Disclosure of Information
Your data may be shared with:
- Affiliated entities within our corporate group.
- Authorized third-party service providers (subject to confidentiality agreements).
- Government or regulatory authorities where required by Malaysian law.
Your Rights Under PDPA 2010
Under the Personal Data Protection Act 2010, you have the right to:
- Access your personal data held by us.
- Correct any inaccurate, incomplete, or outdated personal data.
- Withdraw your consent to the processing of your personal data at any time.
- Request the limitation or cessation of processing of your personal data.
To exercise any of these rights, please contact us at info@clinexmy.com.